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July 21st, 2005
12:49 pm

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Computer shopping

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From:majes
Date:July 22nd, 2005 12:04 pm (UTC)
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Meh. In my past two roles, I was buying over 300 Dells a year; they make good systems. Where I have heard most of the complaining has to do with the phone support. However, in my experience, there is little good in the way of phone support for anything out there now (my recent horrible experiences with Linksys and HP and Comcast stand as testament to that). The last 5 home systems that I've been involved in purchasing (for myself or others) have all been Dells, and they have all been great. So, no - nothing is wrong with the product. The customer service isn't what it once was though.
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From:hrafn
Date:July 22nd, 2005 01:25 pm (UTC)
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Ah, wonderful :P Ok, that will make me feel a bit better if I give in to pressure and get a Dell. Though the other concern I had was regarding their support software upgrade thing, which I've heard (I can't find the source! argh!) is a pretty big resource hog - some info here: http://www.gripe2ed.com/scoop/story/2005/7/5/02239/43747
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From:majes
Date:July 22nd, 2005 01:43 pm (UTC)
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My new Dell had this on it. It's not much different from the Microsoft OS update feature (which is, by and large, a good thing to have going). However, resource-wise, it's foot print in memory has been tiny, and I've not seen it causing the machine to churn. The virus protection software does, sometimes, but that is the nature of the beast.

IT departments don't like these kinds of things because they often times can't have certain things upgrade or changed due to specific requirements of their network clients or specialty apps. Home users, however, generally are better off being on the most recent version of the drivers and the most up to date system patches. It also pops up with messages that can confuse certain classes of users, which generate unnecessary support calls. However, I have not observed that this is some kind of lurking evil or any such thing.

Disclaimer: Keep in mind, you are getting tech advice from a person who doesn't think that the Microsoft headquarters should be stormed by torch-and-pitch-fork-bearing linux users, who will destroy the campus and cut the heads off of all the executives. There are plenty of other folks who can offer you advice who are from that camp.
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