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Note to self - Queue — LiveJournal
January 6th, 2003
05:40 pm

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Note to self
Remember to return the cable modem within 15 days.

And, of course, when I say that the price increase is my reason for cancelling my service, they offer to delay the price increase for 3 months. I mean, yeah, it makes sense, but I still think it's slimy. It's the same thing as offering people better rates on their credit cards if they call up and say they're going to switch cards. Blah.

Did some dishes, will do some more. Got some presents wrapped. Cancelled AT&T. Cleaned up the table. Off to finish the dishes, and we'll see about getting a start on my room.

Oh, and the unpleasant surprise of the day: parking at Wellington has gone up to $3. Oh well, at least I won't have to worry about coins there any more.

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From:teddywolf
Date:January 7th, 2003 10:57 am (UTC)
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Just for the record: AT&T Broadband doesn't like losing customers which is why they make those offers as a last ditch. Would you have rather they made no offer at all and just said, OK, Hit the Road?

I remember you were annoyed that the company didn't seem to want your business IYO because of the price change. Now you're annoyed that the company still wants your business.

I'm not going to say make up your mind (you have, after all), but just think about that for a moment.
[User Picture]
From:queue
Date:January 7th, 2003 11:15 am (UTC)
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What I'm really annoyed about, I guess, is that there is a system whereby people who threaten to leave get the supersecret discount, or lower rate, or whatever. I would really prefer just to have one, straightforward, fair price for services, and leave it at that. Like i said, I know it makes good business sense to do that, but I guess I just wish that theworld worked differently than it does.

I know I probably don't make much sense, but I claim my right to be irrational about some subjects, since I'm mostly rational about everything else.
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From:teddywolf
Date:January 7th, 2003 12:02 pm (UTC)
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As a rule that's for people who threaten to leave for competition. Do note it was limited duration and not (on the whole) an incredibly huge discount, what you were offered (probably with the idea that you'd order our phone service to get the discount on cable modem) - and it's also likely a standard offer for people leaving. But it's also done for business sense and business cents - it's very expensive to get a new customer in service industries. When I worked for Rice Colored Noodles, that company told me it cost about 3 months worth of service to get a new customer signed up for dialup and that was on top of the 3 months free we offered for dialup - it was a longer time period for cable modem and phone and cable tv. I've heard the figures on how long it takes a customer at my current place to become profitable for the company; we really want to avoid customer churn.

I'll note that the one price idea you're talking about above was not something you were talking about with DSL - you seemed enthusiastic about the price being reduced to start. So it's not always about one price shopping. No, I don't deny your right to be irrational on this or any subject but I might say something, usually gently, about it. Doesn't change how much I like ya :)

Me, I like going to Trader Joe's and Costco but it doesn't mean I don't go to StopnShoplift some of the time. And if you ever want to hear a rant about them, well, I'll likely be posting something soon.

Oh, if you were to ever move into a house that had previously had AT&T Broadband telephony right before you moved in, Verizon would charge you $95 for connection.

Each company makes its money in various ways. I don't doubt Verizon has a retention office too though.
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From:hrafn
Date:January 7th, 2003 12:07 pm (UTC)
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Oh, if you were to ever move into a house that had previously had AT&T Broadband telephony right before you moved in, Verizon would charge you $95 for connection.

Jesus H. Christ! That's . . . I mean, WTF? I mean, I could kinda almost see it if _you_ had ordered the AT&T and then switched, but making someone pay for a previous occupant's choices?!?
[User Picture]
From:teddywolf
Date:January 7th, 2003 12:37 pm (UTC)
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Yup - that's Verizon.

I will not say my company is all sweetness and light. It's a business, trying to make profits and pay its employees and such. For all that it tries to be a god corporate neighbor. They've contributed to the NE Aquarium and had a hand in the Jordan's Furniture IMAX theater.
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From:treacle_well
Date:January 7th, 2003 12:30 pm (UTC)
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I think you make sense, and I'm in agreement with you on this one.

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